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Cancellation terms for the delivery of products

Summary of the statutory cancellation regulations

The statutory cancellation regulations grant you a wide range of rights, in addition to obligations being met. The key provisions of the statutory  regulations are summarised below:

  • You can cancel the booking of a shipment up to 14 days after receiving the products.
  • For cancellation within this period we will refund the paid shipping.
  • Repayment will take place within 5 days of us receiving the products with the means of payment used for your booking. If your payment is more than 60 days previous, we will transfer the amount to your bank account.
  • Insufficient postage payment will not be accepted.
  • The products must reach us in a re-salable and unused condition. Otherwise, we shall be entitled to the deduction of the decrease in value.
  • The statutory cancellation regulations stipulates that you should declare the  cancellation in writing (by letter or the online form on this page). However the return of the products is sufficient for us.
  • The statutory cancellation regulations do not apply to personalised products or products for time-bound tickets for certain events, such as FC Barcelona games. 
    For booking services, such as guided tours, the respective cancellation rules apply.

The statutory cancellation terms

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you, or a third party named by you who is not the carrier, have taken possession of the physical products.
To exercise your right of cancellation, you must contact us ( Tourist Info, Loewenstr. 2a, D-76199 Karlsruhe, Germany. Fax +49 (0) 721 609 08 31, e-mail: by means of a clear explanation (e.g., postal letter, fax or e-mail) about your decision to cancel this contract. For this purpose, you can use the online cancellation form below, although this is not mandatory. You can fill out and submit the online cancellation form or leave any other unequivocal statement electronically on our website
If you make use of this opportunity, we will immediately forward to you confirmation of the receipt of such a cancellation (e.g. by e-mail).
In order to observe the cancellation period, it is sufficient for you to send the message about the right of cancellation before the cancellation deadline.

Consequences of cancellation

If you cancel this contract, we will refund all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a more expensive type of delivery other than the standard delivery type offered by us), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received about your cancellation of this contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; under no circumstances will you be charged fees for this repayment.

We may withhold the repayment until we have received the products back or until you have demonstrated that you have returned the products, whichever is the earlier.
You have to provide us ( Tourist Info, Loewenstr. 2a, D-76199 Karlsruhe, Germany) with the products promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send back the products before the period of fourteen days. You carry the direct cost of returning the products.

Form for declaration of cancellation

We accept the receipt of the returned products to us as acancellation. In this respect, we expect you to declare the cancellation in writing. For cancellation within 14 days (date of return) we will refund the paid shipping.

I hereby cancel the contract concluded by me for the purchase of the following products / provision of the following services:

Your name and last name: *

Street: *

ZIP/City: *

Your e-mail address: *

Goods / Service (please describe in detail articles and quantity): *

Booking number: *

Received on:

Your message (An explanation for the cancellation is not required):
* Necessary information. Our privacy policy applies.


Our extended possibilities for return

In addition to the statutory regulations, we offer extended possibilities forreturn:

  • For products we have extended the  possibilities forreturn:
  • You can return received products to us by 15th January of the following year. This applies to tickets, tickets for the Bus Turístic, Artickets.
  • You can return tickets for the Camp Nou Experience to us six weeks after receipt.

When returning products, please note in addition to observing the statutory right of cancellation, the following:

  • We will refund the full purchase price, the shipping and return costs are not refundable.
  • Products must be in perfect condition, i.e. unused, re-salable and complete.

Exceptions of the legal and extended return option

For tickets and reservations for a specified date, such as tickets for home games of FC Barcelona or guides tours, the cancellation and return policy for goods and services do not apply.

Tickets for home games of FC Barcelona
You can cancel them up to 21 days before the game. To cancel the tickets we must have received them. If we have not sent you the tickets, a cancellation e-mail is sufficient.

Reservations for guided tours and other events
Usually you can cancel a booking free 48 hours prior the confirmed date. If canceled later or in case of no-show, no refund will be made. Please notice specific cancellation policies of respective services.

Gift vouchers
Gift vouchers cannot be cancelled or refunded with moey.

Tickets Camp Nou Experience:

New: Tickets directly by e-mail!
Book here tickets for the Camp Nou Experience.
Take a look behind the scenes of Europe's largest football stadium.

The gift voucher:

Perfect for birthdays, Christmas and other events. Our gift voucher is redeemable for all services offered in our shop.