The statutory cancellation regulations grant you a wide range of rights, in addition to obligations being met. The key provisions of the statutory regulations are summarised below:
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you, or a third party named by you who is not the carrier, have taken possession of the physical products.
To exercise your right of cancellation, you must contact us (Barcelona.de Tourist Info, Loewenstr. 2a, D-76199 Karlsruhe, Germany. Fax +49 (0) 721 609 08 31, e-mail: email@example.com) by means of a clear explanation (e.g., postal letter, fax or e-mail) about your decision to cancel this contract. For this purpose, you can use the online cancellation form below, although this is not mandatory. You can fill out and submit the online cancellation form or leave any other unequivocal statement electronically on our website https://www.barcelona.de/en/cancellation-form.html.
If you make use of this opportunity, we will immediately forward to you confirmation of the receipt of such a cancellation (e.g. by e-mail).
In order to observe the cancellation period, it is sufficient for you to send the message about the right of cancellation before the cancellation deadline.
If you cancel this contract, we will refund all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a more expensive type of delivery other than the standard delivery type offered by us), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received about your cancellation of this contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; under no circumstances will you be charged fees for this repayment.
We may withhold the repayment until we have received the products back or until you have demonstrated that you have returned the products, whichever is the earlier.
You have to provide us (Barcelona.de Tourist Info, Loewenstr. 2a, D-76199 Karlsruhe, Germany) with the products promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send back the products before the period of fourteen days. You carry the direct cost of returning the products.
We accept the receipt of the returned products to us as acancellation. In this respect, we expect you to declare the cancellation in writing. For cancellation within 14 days (date of return) we will refund the paid shipping.
I hereby cancel the contract concluded by me for the purchase of the following products / provision of the following services:
In addition to the statutory regulations, we offer extended possibilities forreturn:
When returning products, please note in addition to observing the statutory right of cancellation, the following:
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