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General Terms and Conditions


The terms and conditions on this page regulate the basic issues, under which a contract is concluded. Variations and additions to this are described on the booking pages.
Furthermore, there is the case of goods delivery, a statutory right of withdrawal, which has been extended in your favor.

1. General

Barcelona.de Tourist Info (Barcelona.de) offers on different websites the opportunity to become informed about Barcelona, and other cities and booking services and goods in the tourist area.

Our sites are the following:

The contracts are concluded directly between users and providers of tourist services. Barcelona.de is not a contracting party for booked tours and other services.

1.2. Integrated booking sites / our booking sites
Barcelona.de works with multiple booking platforms. Booking over these platforms is subject to the terms and conditions of the provider where you made the booking.

These terms and conditions apply for the Barcelona.de reservation systems (e.g. shop.barcelona.de or reservation forms)

2. Booking, payment and cancellation

2.1. Acceptance of the Terms and Conditions
If you have decided to make an online booking, you have to fill in the required form fields. With the implementation of the booking you accept the terms and conditions that are specified and the additional conditions and restrictions of the individual services.

2.2. Payment
Barcelona.de uses PayPal as a service provider for payment. We accept the following credit cards: Mastercard, Visa American Express and Discover. Furthermore, the direct debit system is used (in Germany). Country-specific variations of the payment options are possible.

Your payment will be charged straight away. In case of a refund you will receive the necessary amount returned to your payment method in accordance with the cancellation conditions.

In exceptional cases we also offer advance payment by bank transfer to one of our (German) accounts.

2.3. Consequences of any withdrawal
In the case of cancellation of credit card payment or direct debit, we will charge a processing fee of €25, furthermore, the processing fees charged to us in the bank and interest due from the date of the chargeback.

If you require a refund - for example due to a cancellation - please avoid the cost of returning any payment; we will book the amount to your payment method.

When paying by direct debit you should ensure there are sufficient funds in the account.

Your safety is important to us

For your security, our pages will be checked every day by G Data (Certificate in German).

2.4. Cancellation
Unless specified otherwise in the product description, the following cancellation terms are valid:

  • up to two days before the booked event: full refund of the amount paid
  • Later cancellations or no-shows: there is no refund

You maintain the right to demonstrate to the provider that the cancellation caused minor damage.

The refund will be made within 15 working days by crediting the credit card or bank transfer to the account.

When a voucher is purchased undated (for example, the Barcelona Card Tourist Bus ticket), cancellation is not possible because the vouchers can be redeemed at any time during the validity period.

In the case of a cancellation use the link that you have been given in the booking confirmation. In exceptional cases you can also cancel by e-mail. Please use our contact form exclusively. In case of cancellation by e-mail a turnaround time of 24 hours cancellation notice period is to be added.

3. Vouchers and Gift Certificates

3.1. Use of Vouchers
After booking a voucher for the booked service will be sent to your e-mail address. Please bring a printout of this voucher to order goods for collection or to the booked event.

A voucher may only be redeemed once. Improper use of the voucher is punishable by law.

3.2. Gift Certificates
Barcelona.de Gift Vouchers can only be redeemed on the shop.barcelona.de site. Gift vouchers can be redeemed against a product offered on shop.Barcelona.de.

The Barcelona.de gift certificates, including unused balances, are valid for two (2) years after purchase. The gift certificates are not redeemable for cash.

The Barcelona.de Gift Certificates remain valid until their total value has been exhausted or until the expiration date has expired. If the value of your gift voucher is not sufficient for the selected product, you can pay the balance with the number of ways available. If the book value is lower than the value of your gift voucher, we will balance the value in our database, and you can use it on another occasion.

All Gift Certificate sales are final. Gift Vouchers are not refundable.

4. Prices and services included or not included

Unless otherwise specified, the prices specified at Barcelona.de and its partner sites are per person.

Pending receipt of booking confirmation, prices are subject to change without notice.

Not included in prices are tips for tour guides, drivers or local guides, passport or visa fees, travel and baggage insurance, personal items, food and drinks (unless they are expressly stated in the product on Barcelona.de and partner sites under "Services" as indicated in the price).

5. Validity and modification of products

5.1. Dates
For all products, trips, tours, events and services displayed on shop.Barcelona.de the dates shown on shop.Barcelona.de are valid.

Change requests should be addressed to Barcelona.de. To do so, simply use the contact form and include your booking number.

For change requests from Barcelona.de no fees will be levied if the request is received at least three days before the confirmed date of the event.

Barcelona.de will try to comply with the request for a date change. The availability depends on the organizer. Therefore, no guarantee can be given that a change request can be met.

If you apply for a change within three days before the confirmed date of the event, we will try to accommodate your request. However, there is also no guarantee that can be given.

The cancellation policy will apply accordingly.

5.2. Changes by the organizer
It is possible that dates, prices, services and age restrictions included can be modified by the promoter.Barcelona.de therefore reserves the right to change products or trips, and to cancel tours, events and services at any time and for any reason.

Barcelona.de will submit an alternative offer. If you do not accept the alternative offer, we will refund the full purchase amount.

The provider reserves the right to make minor program changes when necessary due to unforeseeable or unavoidable circumstances.

6. Extraordinary cancellation

The organizer can not comply with the cancellation period by cancelling the activity if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances make it difficult or impossible to hold the event or significantly endanger people or the minimum number of participants is not reached. In this case, the price paid will be refunded.

This is done to the exclusion of any damages or other claims on any legal basis whatsoever.

Barcelona.de, its suppliers or companies commissioned by Barcelona.de will not accept liability for accidents, damages, losses, injuries, delays or deviations, nor for any costs or damages incurred by the customer or his property while using a hotel, transport company or any other company or any other person whose services are offered as part of the tour.

7. Liability of the organizer of the tour or tourism service

Barcelona.de, its suppliers and companies authorized by Barcelona.de not be held liable for accidents and damages that are not in their power or have arisen due to force majeure.

Barcelona.de cannot guarantee that the functionality of Barcelona.de and its affiliated sites and their contents and information can be ensured uninterrupted or error-free, or that certain problems may not be corrected, or that Barcelona.de or the servers on which content is available, is free of viruses or defects.

Furthermore Barcelona.de assumes no liability, unless willfulness or gross negligence can be proved.

Insurance is not included in the price, e.g. for personal injury or property damage. In case of damage, claims should be sent directly to the operator. The law of the country in which the organizer is located is valid.

8. Exclusion of participants

The organizer has the right to not admit somebody to an activity or to exclude the person from one of those, unless the person meets the eligibility requirements, or otherwise when participating or endangering themselves or others would interfere with the conduct of the activity. In these cases, the price paid will not be refunded.

9. Appearance at the meeting point and compliance

You are responsible for the timely appearance at events at the meeting point, or to pick up goods from within the opening times of the issuing institution.

You are responsible for compliance with the provisions laid down by the organizers, for example the minimum age on tours.

10. Legal relationship with Barcelona.de

Barcelona.de mediates product, trips, tours, events and tourist services. There is no legal relationship between you and Barcelona.de.

11. Applicable Law and Severability

11.1. Applicable Law
Unless a legal relationship exists between you and Barcelona.de, German law applies.

In the case of a legal relationship between you and the organizer the law of the country in which the operator is located is valid.

11.2. Severability Clause
If the individual clauses of these General Terms and Conditions should be invalid, the remaining provisions will remain in effect. The invalid clause should include a clause that comes closest to the commercial intent.

Barcelona.de Tourist Info
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